Aligning technology with business strategy


Challenge: Business Alignment

The Atlassian University team emerged from the pandemic with a training strategy centered around in-person training (ILT) offerings and recorded ILT training, but research and customer feedback prescribed a shift to smaller, more modular learning. The team needed to manage a significant content transformation while resetting their technology stack to support the new learning behaviors.

Solution: User research

While many assumptions were made about learners’ behaviors and training needs, we started by conducting user research and digging into learner archetypes to first understand their training needs and validate