Implementing a Stakeholder Management System

Challenge: Too many direct requests from stakeholders

Before I joined the University team, University stakeholders (content creators and business leads) would make direct requests to the engineering team, and prioritization could shift quickly without understanding the impact on work presently in flight. The team often responded to the loudest or most visible voice in the room, and there was no process for tradeoff conversations.

The engineering team’s velocity was inconsistent, and stakeholders were unaware of their projects’ rescoping, leading to misalignment with the team’s business objectives.

Solution: Build an intake process with the product team and manage requirements

Partnering with our product manager and designer, we reset our relationship with stakeholders by applying an intake process based on an Atlassian-developed methodology using a Project Poster to focus the team on outcomes and requirements before diving into technical details.